Food Service Industry and Facilities Management - FAQ

Frequently Asked Questions - Food Service

What is globalmeasuring.com?

globalmeasuring.com is an online benchmarking tool for food service. It enables those involved in the purchasing and supply of foodservices to check whether they are achieving best practice.

How are benchmarks created?

globalmeasuring.com uses data from around 3,000 major food service operations worldwide, to create different key performance indicators based on sales and revenue ratios. Click to view benchmark descriptions

How current is the data used in benchmark creation?

Our databank is constantly being replenished with new data to ensure an up to the minute picture of best practice. This remains in the database for two years, after which it is deemed out of date and removed.

Which countries are covered by globalmeasuring.com?

The service is designed for use by those involved in food service worldwide. The regions covered by globalmeasuring.com include Europe, Middle East and Africa, Scandinavia, North America, Latin America and Asia Pacific. Specific countries covered are:

Asia Pacific

Australia, Japan, Malaysia, New Zealand, China

Europe

Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, United Kingdom

Latin America

Argentina, Brazil, Chile, Columbia, Ecuador, Mexico, Peru, Venezuela

Middle East & Africa

South Africa, Turkey

North America

Canada, USA

Scandinavia

Denmark, Norway, Sweden

How easy is globalmeasuring.com to use?

The service is designed to be fast and very user-friendly and requires no special skills. The Home Page provides an example of a completed measurement report and is the starting point for accessing services. The new user proceeds via Client Registration to the Client Area which comprises a secure section for managing accounts and using the measuring tool. You need only put in nine pieces of data which are processed and delivered as a report.

What must I input in order to generate a benchmarking report?

To generate your benchmarking report, you need only enter nine pieces of data to generate your performance indicators. The nine key pieces are: sales, purchases, payroll, sundries, number of users, number of site population, provider's commission, depreciation, and provider's fees.

How much does globalmeasuring.com cost?

Absolutely nothing.

When do I receive my benchmarking report?

Almost immediately! The key performance indicator report is supplied via your browser.

What will the report contain?

The report provides a score for each heading. Alongside this, you can look at the low, median and high scores by country (e.g. Germany). Performance graphs use colour coding - red for underperformance and green for exceeding benchmarks - to enable easy reading and analysis.

What are the key performance indicators?

The report provides key performance indicators based on sales ratios (calculated as a percentage of sales turnover, either cash or credit) and revenue ratios (based on sales and subsidy).

• Food cost (raw materials).
• Gross margin (profit / loss based on sales minus raw materials).
• Payroll (all payroll costs).
• Sundry costs (excluding fee / profit, depreciation and capital loans payback, and commission paid back to the client).
• Caterer fee / profit.

What challenges will globalmeasuring.com help me meet?

If you are involved in the provision of food services to business and public sector organisations, you will undoubtedly be challenged to manage change and achieve new levels of performance, both financially and in terms of products and services provided to customers.

This is a complex task because dining habits have changed, consumer expectations are rising and new work practices mean that people often miss out lunch altogether and instead sustain themselves by 'grazing' through the day. Coping with this requires an in depth understanding of the consumer and the ability to market and deliver a broad range of products at the right time and place.

On top of this you will probably be under enormous pressure to reduce or eliminate operating subsidies, obtain the best possible product at a fiercely competitive price, and sustain this over time. Given the huge number of variables, the potential for confusion and conflict can be enormous.

That's where globalmeasuring.com can play such an important role. By providing all parties with a comprehensive set of best practice benchmarks, it takes some of the worry out of assessing performance and provides everyone with independent, 3rd party standards which make it easy to review and refine food services provision.

Who can benefit from using globalmeasuring.com?

globalmeasuring.com has been designed to help foodservice professionals, and those tasked with procuring and managing foodservices, function more efficiently. These include: procurement teams, facilities management, foodservice managers, foodservice providers, and consultants.

How does globalmeasuring.com benefit procurement?

Procurement teams are tasked with buying a broad range of products and services. They can be baffled by the complexity of corporate foodservice costs and contracts. globalmeasuring.com provides an easy-to-use guide to ensuring that all key performance indicators are understood and addressed. With it, the procurement team has a fast and simple tool for assessing food service providers and choosing suppliers that offer best value for money.

How does globalmeasuring.com benefit facilities managers?

Facility managers have a broad portfolio of responsibilities and need a fast and effective way to keep a handle on the quality and value provided by their corporate foodservice providers. globalmeasuring.com provides snapshot of best practice and enables them to measure the value of the service that they currently receive. Armed with the comparative results provided by globalmeasuring.com they can highlight any anomalies and initiate informed discussion with their foodservice manager or suppliers to address any major issues.

How does globalmeasuring.com benefit HR?

In some companies, the HR department is tasked with managing the foodservice function. globalmeasuring.com provides HR professionals with key performance indicators that bring them up to speed with the key issues affecting a best value foodservice. Using globalmeasuring.com the HR professional is well placed to conduct informed negotiations with either the in-house foodservice function or the external provider.

How does globalmeasuring.com benefit foodservice managers?

foodservice managers are in the frontline, ensuring that meals and refreshments of the highest quality are delivered to their customers in a timely manner and at a fair and reasonable price. globalmeasuring.com provides a simple to use benchmarking tool that enables them to quickly gauge how well they are doing and to identify any areas where their ratios are outside the parameters of best practice. Having identified weak areas they are able to take the initiative in correcting and fine-tuning their service.

How does globalmeasuring.com benefit foodservice companies?

Positive client and service provider relationships depend on having a common set of benchmarks for measuring the quality and price of provision. globalmeasuring.com provides foodservice companies with a tool that can be used to support and explain the nature of foodservice provision and highlight where it is in fact meeting industry standards. It can also be a useful tool to use when explaining to customers why more might need to be spent in a particular area of foodservice provision, such as staffing and training.

How does globalmeasuring.com benefit foodservice consultants?

The role of foodservice consultant is to help clients get the best possible service for their clients. This can range from initial procurement through to fine-tuning an existing operation. globalmeasuring.com provides instant benchmarks for client and prospect reports and ensures that any recommendations are backed up by data taken from best practice around the world. It all adds up to them providing a more authoritative and credible consultancy service to clients.

How can I be sure that the data I supply is secure and protected?

All personal data is held securely and is protected via the use of industry standard SSL certificates.

Can I review past transactions and reports?

The Client Area which comprises a secure section for managing accounts and using the measuring tool. Your reports will be held there and may be downloaded on demand if required in the future.

May I publish the results of my benchmark report?

The globalmeasuring.com benchmarks are for use by the customer for reports that apply solely to the site that they are measuring. However copyright does apply to the national and regional benchmarks.

May I publish the benchmarks used in my report?

You may not publish the national and regional food service benchmarks in the media but can use them in the course of your business dealings for report writing and presentations, solely for the site that they apply to.

How can you guarantee the quality of your benchmarks?

globalmeasuring.com benchmarks are produced using live data from over 3,000 major food service operations worldwide and are updated on a regular basis. All data is reviewed by the globalmeasuring.com team to ensure its validity.

Why are my results so out of step with your published benchmarks?

If your results are seriously out of line with the industry benchmarks then you should first of all check that you have entered data correctly. If you have entered them correctly then it is important to act on the results. globalmeasuring.com should be contacted if assistance is required.

Why should I trust your benchmarks?

globalmeasuring.com has been created by leaders in food service with over 40 years experience of helping clients to manage their food service provision more cost-effectively. It is currently used by a host of blue chip corporations around the world who find globalmeasuring.com an essential tool in the drive to achieve best practice in the provision of food service.

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